Each Air Nest comes with a lifetime manufacturer warranty against defects. If your Air Nest arrives damaged or broken, please send an email to [email protected] and we will send you a new Air Nest. Our limited warranty covers defects caused by manufacturing issues
Step 1. Send an email to [email protected] with an explanation of what happened, a photo, your name, address, phone number, and order number.
Step 2. Once we receive your request we will issue an RMA and process your warranty claim. Please allow 7-10 days to process your request.
Step 3. Once approved, you will be asked to send the damaged Air Nest back to the warehouse for assessment and a replacement will be sent to you.
We want you to be happy with your Air Nest and will strive to ensure your satisfaction with quick and responsive action.
Normal Wear & Tear
Please note: Our warranty does not apply to products that have been mis-used, abused, nor to normal wear-and-tear. Air Nest is not a floatation device and returns/exchanges with water exposure will not be accepted. Warranty applies with proof of purchase from our website or an authorized reseller.
We would be sorry to see you go as a customer, but we understand if things don’t work out for some reason. You have 15 days to return the product unused and undamaged. Please send us an email at [email protected] and let us know the reason and we’ll help process the return. You will be responsible for paying the costs of returning the Air Nest to the warehouse.